Multi-channel · Read-only · GDPR-compliant

Auto-reply to "Where is my order?" — across every channel.

Paketwo reads your customer-service inbox, looks up shipment status read-only via Shopify Admin API, and replies in your tone — for orders from Shopify, Amazon, eBay, TikTok-Shop, Walmart, and any other connected channel. Sensitive cases (returns, complaints) are escalated to a human with a ready AI draft.

Install from Shopify App Store See how it works

14-day free trial · No credit card required · Cancel anytime via Shopify

📥 Inbox 2 need attention
147
automated
2
escalated
0.4 s
⌀ response
"Where is my Amazon order #DE4-21337?"
→ Auto-reply: shipped via DHL, in transit, ETA Friday
"My TikTok-Shop order arrived broken"
→ Escalated to team with AI draft

Everything you need to handle WISMO at scale

Built specifically for Shopify shops that sell across multiple channels.

🌍

Multi-channel native

Recognizes orders from Shopify, Amazon, eBay, TikTok-Shop, Walmart, Etsy, Facebook & Instagram Shop. Each gets channel-aware wording in the reply.

🔒

Read-only by design

We only request read_orders, read_customers, read_products, read_fulfillments, read_shipping. Zero write permissions — we cannot modify your shop.

🤖

Self-hosted AI

Our own Qwen-3.5 deployment on dedicated EU infrastructure. No OpenAI, no Anthropic, no public cloud. Your customer data stays in your tenant.

📨

Smart escalation

Returns, complaints, low-confidence cases land in your escalation inbox with a ready AI draft. Review or edit — you stay in control.

🇪🇺

EU-hosted, GDPR-compliant

German servers (Postgres-RLS multi-tenant). Mandatory GDPR webhooks for data-request, redact, shop-redact handled out of the box.

📦

Embedded in Shopify Admin

Inbox, escalations and settings live inside your Shopify Admin via App Bridge. Billing via Shopify — no separate account.

Channels we recognize automatically

ShopifyOnline Store
AmazonMarketplace
eBayMarketplace
TikTokShop
WalmartMarketplace
EtsyChannel
FacebookShop
InstagramShop
GoogleShopping
POSIn-store

How it works

From install to first auto-reply in under 10 minutes.

1

Install from the Shopify App Store

One-click install. We request only read-only scopes. You see exactly what we'll access before you confirm.

2

Connect your customer-service inbox

Forward your info@your-shop.com emails to Paketwo via IMAP or Gmail OAuth. Settings tab in the Shopify Admin.

3

We poll, classify, and respond

Every 60 seconds, we fetch new mail, look up the order via Shopify Admin API (across all your channels), and either auto-reply with the shipment status or escalate to your team with a ready draft.

4

Review escalations in your Shopify Admin

Returns, complaints, suspicious requests appear in the embedded escalation inbox. One-click approve, edit, or send.

Pricing

Billed monthly through Shopify — appears on your regular Shopify invoice. Cancel anytime.

Starter
$29/mo
  • 500 AI replies / month
  • 1 mailbox
  • Multi-channel order lookup
  • Escalation inbox
  • EU hosting
Start 14-day trial
Growth
$79/mo
  • 2 500 AI replies / month
  • 3 mailboxes
  • Multi-channel order lookup
  • Escalation inbox
  • Custom AI tone
  • Multi-user roles
  • EU hosting
Start 14-day trial
Scale
$199/mo
  • 10 000 AI replies / month
  • Unlimited mailboxes
  • Custom system-prompt
  • SLA 99.5% uptime
  • Dedicated onboarding
  • DPA included
Start 14-day trial

Need more? Enterprise plan on request — get in touch.

Frequently asked questions

What scopes do you request?

Only read-only: read_orders, read_customers, read_products, read_fulfillments, read_shipping. We never request any write_* scope — we cannot modify your shop, even by mistake.

What if a stranger asks about an order?

We verify that the requester's email matches the order's customer email. On mismatch: no order details are released, instead a polite request for verification. GDPR-compliant and phishing-safe.

Which channels work?

Anything that flows through your Shopify backend — including Amazon, eBay, TikTok-Shop, Walmart, Etsy, Facebook Shop, Instagram Shop, Google Shopping. We recognize the channel via order.source_name and adjust the reply wording.

Which AI do you use?

Our own Qwen-3.5 deployment with 256k token context, on dedicated EU infrastructure. No OpenAI, no Anthropic, no public cloud. Your data never leaves your tenant and is never used for training.

How do GDPR data-deletion requests work?

Shopify's mandatory privacy webhooks (customers/data_request, customers/redact, shop/redact) are wired up. Customer data is purged within 30 days as required.

Where is my data stored?

German servers (EU). Multi-tenant via PostgreSQL Row-Level-Security — no cross-tenant reads possible. Sensitive fields (access tokens, IMAP passwords) are Fernet-encrypted at rest.

How does billing work?

Through the Shopify Billing API — appears on your regular Shopify invoice. No separate account, no separate payment method. Cancel anytime via Shopify's app management.

Is there a free trial?

Yes — 14 days, full feature access, no credit card required. After the trial, your selected plan kicks in via Shopify Billing.